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For information regarding the logistics of your order

2026-02-01

Manufacturing Time: We'll produce your custom paddle within two weeks.

Shipping Time: We'll ship it to you via UPS,DHL,or FedEx,the express shipping time is approximately 

one week


Once your order is on its way, we’ll send you the tracking information. You can see the tracking

number on your order page,and you can check the tracking number progress on the order interface

Check your tracking number, which will tell you the shipment's location and estimated arrival date.

To ensure your product arrives promptly, please keep your phone accessible. The carrier will arrange

delivery by phone.

If you have any questions about the status of your order, please contact us


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Our Services & Policies

Learn about our shipping processes, warranty coverage, and return policies.

Shipping Info

Production time: 1–2 weeks for customization.

All orders are shipped via trusted courier 

services such as DHL, USPS, FedEx, or UPS.

Once your order has been shipped, you can 

expect delivery within approximately one week.

A tracking number will be available in your 

account after shipment.



         

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Warranty

Warranty covers defects in materials and 

workmanship.It does not cover damage

due to improper usage,negligence,abuse

transportation damage, acts of nature, 

or accidents.


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Returns

If you are not satisfied with your custom 

pickleball paddle and wish to return it, 

please contact our customer service team 

at support@bhipickleball.com  Be sure to 

include your order number and the reason 

for the return in your message.



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