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Shipping Policy

ORDER PROCESSING / HANDLING TIME PRIOR TO SHIPPING:


Once an order is placed,it will be finished within two weeks. Orders are then shipped via DHL,USPS,UPS,FedEx.  Holiday order surge may cause delays


PLEASE NOTE: Processing and shipping times may be delayed during holidays, sales and new releases based on the volume of orders received. Orders are shipped on a first-in, first-out basis, and our team thanks you in advance for your patience and understanding. 


SHIPPING DELIVERY: 


The following shipping methods are available:  


PLEASE NOTE:  The below noted shipping days are 'best effort' from the carrier (not guaranteed).  Once the package is handed to the shipping carrier, BHI does not have control on how long the package is in transit. 



FREE SHIPPING:


Only available within the US.Orders should arrive in 5-7 business days after the standard Processing / Handling Time noted above.


Shipping Info

Production time: 1–2 weeks for customization.

All orders are shipped via trusted courier 

services such as DHL, USPS, FedEx, or UPS.

Once your order has been shipped, you can 

expect delivery within approximately one week.

A tracking number will be available in your 

account after shipment.


Warranty

Warranty covers defects in materials and 

workmanship.It does not cover damage

due to improper usage,negligence,abuse

transportation damage, acts of nature, 

or accidents.



Returns

If you are not satisfied with your custom 

pickleball paddle and wish to return it, 

please contact our customer service team 

at support@bhipickleball.com  Be sure to 

include your order number and the reason 

for the return in your message.