Warranty Coverage:
BHI is committed to providing high-quality pickleball paddles to our valued customers. We stand behind the quality and craftsmanship of our paddles. This warranty policy covers
all BHI pickleball paddles purchased directly from BHI or authorized dealers.
Warranty Duration:
Our pickleball paddle warranty is valid for a period of 90 days from the date of receiving the paddle.
Warranty Claims:
If you believe your BHI Pickleball pickleball paddle is damaged or defective within the warranty period, please follow these
steps to initiate a warranty claim:
a. Contact Customer Support:
Email: support@bhipickleball.com
b. Provide Proof of Purchase:
To process your warranty claim, you must provide a copy of the original purchase receipt or order number.
c. Provide Details of the Issue:
Describe the issue with your paddle in as much detail as possible. Include photographs or videos to help us evaluate the damage or defect.
Warranty Evaluation:
Upon receiving your warranty claim, we will evaluate the issue reported and determine whether it falls within the scope of
our warranty policy. Our evaluation process may include a physical inspection of the paddle or a review of the provided documentation.
Warranty Resolution:
If we determine that the damage or defect is covered by our warranty policy, we will offer one of the following resolutions, at our discretion:
a. Replacement: We will recall the damaged or defective paddle with a new, equivalent model of the same or similar design.
b. Store Credit: In some cases, we may offer store credit equal to the value of the damaged or defective paddle, which can be
used towards the purchase of a new paddle from BHI.
