2026-03-24
You can exchange for a different design provided the paddle is unused and the plastic is still covering the grip. Contact support at support@bhipickleball.com and let us know which design you want. We will give you an address to ship your return and you will be responsible for covering return shipping.
Learn about our shipping processes, warranty coverage, and return policies.
Production time: 1–2 weeks for customization.
All orders are shipped via trusted courier
services such as DHL, USPS, FedEx, or UPS.
Once your order has been shipped, you can
expect delivery within approximately one week.
A tracking number will be available in your
account after shipment.
Warranty covers defects in materials and
workmanship.It does not cover damage
due to improper usage,negligence,abuse
transportation damage, acts of nature,
or accidents.
If you are not satisfied with your custom
pickleball paddle and wish to return it,
please contact our customer service team
at support@bhipickleball.com Be sure to
include your order number and the reason
for the return in your message.